AETOS has won a contract to provide First Line Maintenance (FLM) services for Diebold Nixdorf (Diebold). Since its commencement on March 7, a team of FLM engineers has been responsible for servicing a total of 212 DBS Diebold-ATMs located in the North zone of Singapore. Since then, AETOS has expanded its FLM coverage to include the East zone from May 15; effectively covering 50% of DBS Diebold-ATM network in Singapore.
AETOS FLM engineers will carry out duties such as routine maintenance, troubleshooting, and solving software-related issues in order to eliminate any potential disruption of ATM services stemming from technical issues. Starting June, their deployment will also be enhanced through the use of i-Scheduler – a custom-made software solution developed in partnership with GRG Banking – an industry-first. The system is able to plan deployments faster and more efficiently via advanced algorithms, factoring in variables such as real-time road conditions, duty rosters, and existing maintenance tickets workload. The team will also don EagleGold body-worn cameras for added security and transparency throughout the course of their duties.
“We believe in harnessing technology solutions, such as the i-Scheduler, to achieve optimal deployment of manpower resources and value-add to the services we provide for our clients,” said Mr. Kelvin Ho, General Manager of AETOS Assets Management. “Together with our proven track record in cash-in-transit and self-service banking operations, the FLM business will open up new avenues for partnerships with banks and ATM providers.”
AETOS FLM engineers will carry out duties such as routine maintenance, troubleshooting, and solving software-related issues in order to eliminate any potential disruption of ATM services stemming from technical issues. Starting June, their deployment will also be enhanced through the use of i-Scheduler – a custom-made software solution developed in partnership with GRG Banking – an industry-first. The system is able to plan deployments faster and more efficiently via advanced algorithms, factoring in variables such as real-time road conditions, duty rosters, and existing maintenance tickets workload. The team will also don EagleGold body-worn cameras for added security and transparency throughout the course of their duties.
“We believe in harnessing technology solutions, such as the i-Scheduler, to achieve optimal deployment of manpower resources and value-add to the services we provide for our clients,” said Mr. Kelvin Ho, General Manager of AETOS Assets Management. “Together with our proven track record in cash-in-transit and self-service banking operations, the FLM business will open up new avenues for partnerships with banks and ATM providers.”
